Refund Policy

Submitting a booking request is free and non-binding. You are only charged after our team confirms the room is available and you choose to pay. You can cancel an unpaid booking at any time with no charge.

Because rooms are limited and taken off the market once secured, refund eligibility depends on the timing and reason for cancellation:

Property not as described or unavailable on arrival: full refund. If a verified property materially differs from its listing, or the room is not available when you arrive, we refund you in full.

You cancel before moving in: partial refund. We refund your payment minus any deposit already committed to the property owner and payment-processing fees. The exact amount depends on how close to the move-in date you cancel.

After move-in: generally non-refundable, as the tenancy has begun. Disputes with the property owner after move-in are handled case by case.

Email support@haloft.homes with your booking reference and the reason. We aim to review requests within 3 business days. Approved refunds are returned to your original payment method via Paystack and may take several business days to appear.

This policy is offered in good faith to protect students from scams and misrepresentation — the core reason Haloft exists. Specific terms may vary by property and will be made clear before you pay.